ORDERS
How do I place an order?
Add your items to the cart, click Checkout, enter your shipping details and choose your payment method. You will receive a confirmation email right after.
Can I change or cancel my order?
Contact us as soon as possible at support@appnipo.site. Since orders are processed within 0-1 business days, we can only change or cancel an order that has not shipped yet.
I didn't receive a confirmation email. What should I do?
Check your spam folder first. If it is not there, contact us with the email you used at checkout.
SHIPPING
Where do you ship?
We currently ship to addresses within the United States.
How long does delivery take?
Orders are confirmed and processed within 0-1 business days. Delivery usually takes 2-5 business days after processing. See our Shipping Policy.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also use our Track Order page.
What if I entered the wrong address?
Contact us immediately. If the order has not shipped, we can update the address.
RETURNS AND REFUNDS
What is your return policy?
You have 14 days from delivery to request a return. See our Return and Refund Policy.
My item arrived damaged or incorrect. What should I do?
Email us within 48 hours of delivery with your order number and a photo. We will send a replacement or issue a refund.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return.
PAYMENT AND SECURITY
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and PayPal.
Is my payment information secure?
Yes. Payments are processed securely through Shopify and our payment partners. We never store your full card details.
CONTACT
How can I contact you?
Email support@appnipo.site or call +1 336 569 9020. We reply within 24 business hours.